Urgent need for Dubai
Salary: 1500Dhr
Age: 21 to 38
Education: F.A, B.A
Call Center Customer Services Agent Job Description:
A Call Center Customer Services Agent is responsible for handling customer inquiries, resolving complaints, and providing exceptional service over the phone or through electronic communication channels. The agent’s primary goal is to ensure customer satisfaction and build positive relationships with clients. This position requires strong communication skills, problem-solving abilities, and the ability to handle high call volumes efficiently.
Responsibilities:
Answer incoming customer calls promptly and provide accurate information or assistance.
Respond to customer inquiries, resolve complaints, and provide appropriate solutions in a timely manner.
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Maintain a professional and courteous tone while interacting with customers, ensuring a positive customer experience.
Utilize computer systems and software to process customer requests, update account information, and document interactions.
Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor for further resolution.
Follow company policies and procedures to effectively handle customer transactions, including returns, exchanges, and refunds.
Stay up-to-date with product knowledge, pricing, and promotions to provide accurate and relevant information to customers.
Meet or exceed individual and team performance targets, such as average handling time, call quality, and customer satisfaction ratings.
Collaborate with team members and other departments to address customer concerns and provide a seamless customer experience.
Maintain confidentiality of customer information and adhere to data protection regulations.
Provide feedback and suggestions to improve customer service processes and procedures.
Participate in ongoing training and professional development to enhance skills and knowledge.
Qualifications and Skills:
- High school diploma or equivalent; some college education is a plus.
- Proven experience in a customer service or call center role is preferred.
- Excellent verbal and written communication skills, with the ability to effectively interact with customers of diverse backgrounds.
- Strong problem-solving and decision-making abilities, with a focus on providing efficient and satisfactory solutions.
- Ability to handle challenging customers and diffuse tense situations with empathy and professionalism.
- Proficiency in using computer systems, software applications, and customer relationship management (CRM) tools.
- Typing speed and accuracy, with the ability to multitask and navigate between different applications efficiently.
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- Active listening skills and the ability to understand customer needs and requirements.
- Strong time management and organizational skills to handle high call volumes and prioritize tasks effectively.
- Ability to work in a fast-paced, team-oriented environment and adapt to changing priorities or procedures.
- Knowledge of products, services, or industry-specific terminology may be required depending on the organization.
How to Apply
Company Name: High Rise Technical Training Center
Address: Rawalpindi
Phone Number: 0333-5405485, 0319-4856663, 051-490690.